Reference

How rc25 Handles Your Personal Information

Your account data stays with rc25 — we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your sessions secure. Access and eligibility depend on your local law and eligible regions.

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rc25 How rc25 Handles Your Personal Information
PRIVACY SUPPORT PATHS

Get Help With Your Privacy Questions

If you have a question about your stored data, a deletion request, or a concern about how your payment details are handled, our support team is here. Reach us through the channels below and we'll respond as quickly as we can.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with our support team directly about any data or privacy concern on your account.

Email Support

Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.

Account Settings

Many privacy controls — including communication preferences and linked wallet details — are available directly inside your account settings page.

rc25 What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account, rc25 collects your name, contact details, and payment identifiers — the minimum needed to verify your identity and process wallet transactions via bKash, Nagad, or Rocket. Session data and device information help us detect unusual login activity and keep your account safe. We do not sell your personal data to third parties. Any data shared with payment

processors is limited to what those processors need to complete your transaction. You can request a copy of your stored data or ask us to delete your account through our support channel. Availability of these rights depends on your local law and eligible regions.

HOW WE PROTECT YOU

Security Practices Behind Your Account

rc25 applies standard security measures across every account and payment flow. Here is what that looks like in practice.

SSL Encryption All data moving between your device and rc25 is encrypted in transit. This covers login sessions, account updates, and every payment request you send through bKash, Nagad, or Rocket.
OTP Verification Sensitive account actions — including password changes and withdrawal requests — require a one-time code sent to your registered mobile number before they go through.
Minimal Data Collection We collect only what is necessary to run your account and verify payments. We do not store full wallet credentials and do not share your data with advertisers.
Access Logs Your account keeps a record of recent login activity. If you spot a session you do not recognise, you can flag it through support or change your password immediately from settings.

Key Privacy Terms You Should Know

Short definitions for the terms that come up most often when reading a privacy policy or managing your account data.

What is personal data?

Personal data is any information that can identify you — your name, phone number, email address, or payment wallet ID. rc25 collects this to run your account.

What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification step where you confirm who you are before withdrawals are processed or account limits are adjusted.

What is a data controller?

The data controller is the entity that decides how and why your personal data is processed. For your rc25 account, rc25 acts as the data controller for the information you provide.

What is a privacy policy?

A privacy policy is a document that explains what data a platform collects, how it is used, who it is shared with, and what rights you have over your own information.

What does data retention mean?

Data retention refers to how long rc25 keeps your account information after you stop using the platform. Retention periods are shaped by legal obligations and payment record requirements.

What is a data subject request?

A data subject request is a formal ask from you to access, correct, or delete the personal data rc25 holds about you. Submit one through our support channel.

What You've Asked About Privacy on rc25

Straight answers to the privacy questions we hear most from account holders in Bangladesh.

We share only the transaction data that bKash, Nagad, or Rocket need to process your payment. We do not pass your wallet credentials to advertisers or unrelated third parties.

Yes. Contact our support team with your deletion request. We will process it in line with our retention obligations and confirm once your data has been removed from active systems.

We use SSL encryption for all sessions and require OTP confirmation for sensitive actions like withdrawals. If you notice unfamiliar login activity, change your password and contact support immediately.

Your data is retained for the period required by applicable legal and financial record-keeping rules, then deleted. You can request early deletion through our support channel where local law permits.

Yes. Payment data sent through Rocket is encrypted in transit and we store only the reference needed to reconcile your transaction — not your full wallet credentials or PIN.

Log in and go to your account settings to update contact details. For changes to identity documents or registered payment methods, contact support so we can verify the update securely.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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